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<table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our <a class="confluence-link" href="/display/plus/Connect+using+CXD" data-linked-resource-id="28541524" data-linked-resource-type="page" data-linked-resource-default-alias="Connect using CXD" data-base-url="http://localhost:8090">CXD Connector method</a> to obtain call records from your 3CX.</p></td></tr></table><p><span style="font-size: 10.0pt;">These instructions help you configure your 3CX phone system to work with TIM Plus using a listening connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT0zQ1guVERTfFN1cHBvcnRmaWxlczI9M0NYLlREVHxDb25uZWN0aW9uPUxpc3RlbmluZyBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUNvbmZpZ3VyZSBUSU0gUGx1c30&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Listening connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Plus|Supportfiles1=3CX.TDS|Supportfiles2=3CX.TDT"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre> <a id="Configure the SMDR output"></a></pre></td></tr></table><p><span style="color: rgb(54,55,90);font-size: 1.6em;font-weight: bold;">Configure the SMDR output</span></p><p>Follow the steps below to enable the SMDR output in your telephone system:</p><ol><li><p>Log in to your 3CX server and from the main menu go to <span class="reference">Settings -> CDR</span>, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzI2ODM3MDI0LzNDWF92MTRfNS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/26837024/3CX_v14_5.png"></p></li><li>Tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1HZW5lcmF0ZSBDRFJ9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Generate CDR"> box and from the drop-down list, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0zQ1ggQ0RSIHNlcnZpY2UgaXMgY2xpZW50IC8gQWN0aXZlIFNvY2tldH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=3CX CDR service is client / Active Socket"> option.</li><li>In the IP address field, enter the IP address of the machine running TIM Plus</li><li>In the Port field, enter the TIM Plus port that the 3CX will connect to. We recommend using 9000 as the port number.</li><li>To configure the SMDR output, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUNvbmZpZ3VyZX0&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Configure"> tab. </li><li><span style="color: rgb(80,80,80);">Enable the required fields, in the </span><u><strong>exact order</strong></u><span style="color: rgb(80,80,80);"> shown in the screenshot below and if there are any additional CDR fields, please remove them.</span><br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTczOTk4MzgvM0NYX3YxNF8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/17399838/3CX_v14_2.png"></li><li>Click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU9LfQ&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=OK"> to save the changes.</li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configure TIM Plus</h2><p>Follow the steps below to configure TIM Plus to connect to your telephone system:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Choose the site you want to configure and click <span class="button no_margin">Properties</span>. <br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8yNjgzNzAyNC8zQ1hfdjE0XzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/26837024/3CX_v14_6.png"></li><li>In the <span class="reference">Site Properties</span> window, select <strong>3CX </strong>from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">Listen for connections from PBX</span> from the drop-down list.</li><li>Leave the <span class="reference">Host</span> field blank.</li><li>In the <span class="reference">Port</span> field, enter the port number configured in the telephone system.</li><li><span style="color: rgb(28,30,33);">Click on the 'Options' tab and tick the </span><span style="color: rgb(28,30,33);">Keep a local backup of any data</span><span style="color: rgb(28,30,33);"> tickbox, as shown below</span><br /><span style="color: rgb(28,30,33);"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE3Mzk5ODM4LzNDWF92MTRfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/17399838/3CX_v14_3.png"><br /></span></li><li>Click on the <span class="button no_margin">Save</span><span> button to apply the settings.</span></li></ol><p> </p>
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