Options

<h4>Sort order</h4>

<p>Decide if you would like the results displayed in ascending or descending order.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Ascending: </span>Orders results starting with the lowest e.g. a-z or 1-10</li>
	<li><span class="keyword">Descending: </span>Orders results starting with the highest e.g. z-a or 20-1</li>
</ul>

<h4>Ignore missed</h4>

<p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" />

<p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p>

<h4>Audio only</h4>

<p>This option allows you to display only calls that have an associated voice recording in the results. Just select <span class="keyword">Yes</span> to show calls with an audio file attached or <span class="keyword">No</span> to exclude them from the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" />

<h4>Notes only</h4>

<p>This option allows you to display only calls that have an associated note in the results. Just select <span class="keyword">Yes</span> to show calls with a note attached or <span class="keyword">No</span> to exclude them from the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" />

<h4>Scored only</h4>

<p>This option allows you to limit the search to scored calls only. Just select <span class="keyword">Yes</span> to show calls with a score attached or <span class="keyword">No</span> to exclude them from the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" />

<h4>Summary only</h4>

<p>When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing each individual call, select the <span class="keyword">Yes</span> option.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/summary_only.png" alt="Summary only" />

<h4>Include internal</h4>

<p>This option allows you to choose whether you want to include internal calls in the report results. Just select <span class="keyword">Yes</span> to include details of all internal calls or <span class="keyword">No</span> to exclude them from the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/include_internal.png" alt="Include internal" />

<h4>Callback interval</h4>

<p>This allows you to define the window in which a call must be responded to, in order to be considered handled. The number refers to hours i.e. 2412 = 2412 hours.

The default callback interval is set to 24 hours but you may enter in any number here.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/callback_interval.png" alt="Callback interval" />

<h2>Added Options</h2>

<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />

<h2>Delete an Option</h2>

<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" />