Versions Compared

Old Version 7

changes.mady.by.user Administrator

Saved on

compared with

New Version 8

changes.mady.by.user Editor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The 

Referencemacro
LabelCall view
screen allows to see the live logging of the calls send out from your telephone system. The call logs are arranged so that the most recent calls are towards the top of the list.

Screenshotmacro

Each call displayed in the Call view is colour-coded, according to the same system-wide colour scheme used across TIM Plus. These are as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Gray: Internal calls
  • Red: Abandoned DDI calls (direct Dial in)

The calls you see in the list will depend on the placement of your login account within the system. For example, if you have access to only one site's data, you'll only see calls from that site. If you are an administrator, all calls from all sites will be shown.

Field nameDescription
DateThe date the call was made.
TimeThe time the call began.
SourceThe information displayed in this field will depend on the type of call you are looking at.

For all outgoing or internal calls, the source field will show the extension number or users name.
For incoming calls, the source will show either the generic name (e.g. London, Orange, USA etc.) or, where you have added specific locations to numbers, these will be shown when identified (e.g. J Bloggs, New York Office)

Route

The information displayed in this field will be determined by the type of call.

For incoming calls, the route field will show the CLI of the caller.
For incoming internal calls, the route field will show either the username or extension number.
For outgoing calls the route field will show the dialled number.

Destination

The information displayed in this field will be determined by the type of call.

For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension number is shown.
For outgoing calls the destination that was dialled is shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name.
Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination.

ResponseThe time it took to answer the call (i.e. response time).
DurationShows the duration of the call in hours, minutes and seconds (format 00:00:00).
CostThe cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '00.00'.
CLIThe CLI (Caller Line Identity) field will display the phone number that calls in or the name associated with this, if a Contact list has been provided.
Dialled NumberThe Dialled Number field will show the number dialled by the caller and will apply to all call types.
Source nameThe name of the person who made the call.
Source IDThe ID of the person who made the call.
Destination nameThe name of the called destination (e.g. Manchester, Tri-Line, London) if this is available in the tarifff table.
Destination IDThe ID of the called destination (e.g. 020 7265 2697)
TariffThe name of the tariff/carrier used to cost the call (e.g. BT.)
Tariff bandThe tariff band is the classification which we apply to groups of numbers (e.g. International, National, Mobile etc.)
Account codeThe account code associated with the call.
LCR DigitsThe LCR (Least Code Routing) digits used to route the call over an alternative carrier.
Trunk access codeThe trunk access code used.
Data sourceThe location where the call originated.
Call referenceAny call reference number associated with this call.
FlagsFlags associated with the call. These flags are graphically represented as follows:
  • Listen to the recording buttonImage Added  When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
  • Listen to the recording buttonImage Added  Click on this speech lozenge icon to listen to the recording associated to this call.
  • Score the callImage Added  Click on this gray blank star icon to score this call.
  • View the scoreImage Added  Click on the coloured star icon to view the score for this call.
  • Add a note buttonImage Added  Click on this grey blank note icon to add a note to this call.
  • Review notes buttonImage Added  Click on this coloured note icon to review notes associated with this call.
  • No legsImage Added  When the legs icon is grey it means that there are no legs associated with this call.
  • See additional legsImage Added  Click on this green legs icon to see additional legs associated with this call.
Voice locationThe voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.
Voice filenameThis is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.
HTML
<p>This screen shows a live call view of your telephone 
system. Calls are arranged such that the most recent calls are towards 
the top of the list.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view.png" alt="Live call view" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM Plus. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>

...