Versions Compared

Old Version 29

changes.mady.by.user Editor

Saved on

compared with

New Version 30

changes.mady.by.user Editor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

What is a stats point?

A stats point is a " counter " object that can be placed on any subject and at any point in your organization. It counts Its function is to count calls that match defined predefined parameters as they pass. This information from these Stats points The information collected by the stats point objects can then be selected and displayed on your customisable display boards.

The information shown in the Summary and Leaderboard panels of a display board is supplied by Stats points. It will be very difficult to create useful, informative display boards without first understanding Stats points.

Screenshotmacro
Borderfalse
URL/download/attachments/4817207/stats_points.png

...

In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (e.g. exclude sales manager from sales team stats or exclude MD from site stats).

 

Info

NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.

Search the Directory for the user you want to exclude from your Stats point. For information on how to locate a user in the system check the Finding a user section above.

Once you have located the user in the system, select the entity and click on the

Buttonmacro
LabelProperties
tab.

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_exclude_user.png

A new pop-up window will appear. Click on theTelephonytab and tick the Exclude this user from call statistics box, then clickSaveto apply the changes.

Screenshotmacro
Borderfalse
URL/download/attachments/4817219/stats_point_exclude_user_2.png

HTML
<a id="Deleting a stats point"></a>

Deleting a stats point

...