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Name
If you need amend Enter or edit the name of the current Stats point, overtype the current entry, highlighted in blue. The name of the Stats point will allow to easily identify this entity in the future (e.g. London telesales, daily stats).
your stats collection point. This should help you to easily identify it in the system at a later time.
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Site
Next, you are given the option to choose the location of this Stats point. If you want this to collect all data from all sites, leave the default entry (All sites). If you want it to capture stats on To collect calls from a particular site, select this it from your the drop-down list provided (e.g. London), as shown below:or select All sites .
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Group
If a site has been selected, you are able to further limit the collection of call data from a particular group.
If you need to be more specific and want to lock the stats point onto a particular User group, select the group from the drop-down list, as shown for London Accounts group the example below:
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