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| Selection_macro |
|---|
| Value | London Daily Stats |
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| Selection | Name |
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|
Site
To collect If you want your stats point to include calls from a particular one site only, select it the site from the drop-down list or select All sites .
Group
To collect data from a If you have selected a site and want your stats point to include calls from one particular user group only, select the group from the drop-down list, given the relevant site has been selected already.
| Drop_down_list |
|---|
| Value | Accounts |
|---|
| Selection | Group |
|---|
|
User
To collect calls from a particular If you have selected a site and a user group and want your stats point to include calls from one individual user only, select the user from the drop-down list, given the relevant site and user group has been selected already.
| Drop_down_list |
|---|
| Value | (All users) |
|---|
| Selection | Users |
|---|
|
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The stats points can be configured to group the collected calls based on a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select from it the available drop-down list.
| Drop_down_list |
|---|
| Value | Channel group |
|---|
| Selection | Subject |
|---|
|
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To determine when to reset your stats point, enter the date and time in the boxes provided; to choose the frequency with which you want them to reset, select a predefined period from the available drop-down list, as shown below:
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If you want to exclude certain call types from your statistics, click on the Exclusions tab and select the call types that you don't wish want your stats point to include in your Stats point, by ticking the relevant box provided.:
| Screenshotmacro |
|---|
| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclusions.png |
|---|
|
The example below shows an Exclusion exclusion set for
and
| Referencemacro |
|---|
| Label | Internal not connected |
|---|
|
calls.
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