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<h2>Call volumes</h2>
<p>The graphs on the front screen (dashboard) display your call volumes in
various ways, so you can see at-a-glance how busy your site(s) are.</p>
<p>The three graphs shown here represent the following:-</p>
<ul>
<li>Call volumes by call type</li>
<li>Call volumes by half hour</li>
<li>Call volumes by charge band</li>
</ul>
<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>
<h4>Call volume by call type</h4>
<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>
<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal</li>
<li><b style="color: #AADF47;">Lime</b>: Answered transferred calls</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>
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Note: This same colour coding applies throughout TIM Enterprise. |
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<img src="img/call_volume_1.png" alt="Call volume by call type" border="0" /> <p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:</p> <img src="img/colours.png" alt="Call type colours" border="0" /> <p><span class="italic">Calls shown in lighter shades of the colours above indicate that they were transferred.</span></p> <h3>Call volume by half hour</h3> <p>This graph shows a snapshot of today's calls broken down by half hour starting at midnight and finishing at midnight.</p> <img src="imghttp://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_21.png" alt="Call volume by half hour" border="0" /> <p>Using the same system-wide colour scheme as in the above graph, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.</p> <img src="img/colours.png" alt="Call type colours" border="0" /> <p><span class="italic">Calls shown in lighter shades of the colours above indicate that they were transferred.</span></p> <h3>Call volume by charge band</h3> <p>This graph shows a snapshot of today's calls based on the destination called.</p> <img src="img/call_volume_3.png" alt="Call volume by charge band" border="0" /> <p>This graph allows you to identify at a glance where you call most often, breaking down your calls into easily-identifiable geographic classes, such as <span class="reference">Mobile, National, Local, International</span>, etc.</p> |