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<h4>Call volume by half hour</h4>
<p>This graph shows a snapshot of today calls broken down by half hout
starting at midnight and finishing at midnight. Using the same colour
coding as shown above, you can quickly identify peaks and troughs in
call volume and identify busy periods at a glance.</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #AADF47;">Light green</b>: Answered transferred calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #91C5DB;">Light blue</b>: Outgoing non-connected calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_2.png" alt="Call volume by half hour"/>
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