The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
| Screenshotmacro |
|---|
| Info |
|---|
The information you see in each graph pertains only to the area to which the logged-in user has been granted access. |
Call volume by call type
This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.
| Screenshotmacro |
|---|
Each call type is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
| Info |
|---|
The same call type colour coding system applies throughout TIM Plus. |
| HTML |
|---|
<h2>Call volumes</h2>
<p>The graphs on the front screen (dashboard) provide a quick visual indicator of call activity. This allows to to identify call volumes, types and costs at a glance. The titles on the three graphs explains their individual function:</p>
<ul>
<li>Call volumes by call type</li>
<li>Call volumes by half hour</li>
<li>Call volumes by charge band</li>
</ul>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>
<h4>Call volume by call type</h4>
<p>This first graph shows a snapshot of calls based on the type of call e.g. inbound, outbound, lost etc.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_1.png" alt="Call volume by call type"/>
<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul> |
...