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The same call type colour coding system applies throughout TIM Plus. |
The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
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The information you see in each graph pertains only to the area to which the logged-in user has been granted access. |
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<a id="type"></a> |
Call volume by call type
This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.
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Each call type is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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The same call type colour coding system applies throughout TIM Plus. |
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<a id="halfhour"></a> |
Call volume by half hour
This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.
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Each call type is colour-coded using a system-wide colour scheme as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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<a id="band"></a> |
Call volume by charge band
This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.
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By default, the following colour scheme is used to identify calls to each geographical group:
- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls
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<h2>Call volumes</h2>
<p>The graphs on the front screen (dashboard) provide a quick visual indicator of call activity. This allows to to identify call volumes, types and costs at a glance. The titles on the three graphs explains their individual function:</p>
<ul>
<li>Call volumes by call type</li>
<li>Call volumes by half hour</li>
<li>Call volumes by charge band</li>
</ul>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>
<h4>Call volume by call type</h4>
<p>This first graph shows a snapshot of calls based on the type of call e.g. inbound, outbound, lost etc.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_1.png" alt="Call volume by call type"/>
<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul> |
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