The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
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The information you see in each graph pertains only to the area to which the logged-in user has been granted access. |
Call volume by call type
This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.
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Each call type is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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The same call type colour coding system applies throughout TIM Plus. |
The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
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