Filters

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This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.

CriteriaCall type

Description

All inbound

Inbound answered

Inbound DDI only

Inbound transfer only

Inbound missed

All outbound calls

Outbound connected only

Outbound not connected only

Outbound operator assisted

Tandem

User mobile calls

User SMS

All internal

Internal answered only

Internal not answered only

Internal not connected

Private wire

Feature

Criteria

Description

equal
Search

for all inbound calls logged in the system. Select the type of call you want to report on. In the example below, the results will return only inbound calls.

Reporting_filter_enterprise

Value3	All inboundincoming
Value1	Call type
Value2	equals

is not equal to

Exclude a particular type of call from the report's results. In the example below, the results will show all types of calls except inbound calls logged in the system.

Reporting_filter_enterprise

Value3	All inbound
Value1	Call type
Value2	is not equal

Inbound answered

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HTML

<p>The filters option allows you to add one or more filters to the report 
to allow you to sift through information in more detail. To add a 
filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" />

<p>The following window will appear, allowing you to set your report's filters:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" />

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Filters

Versions Compared

Old Version 123

New Version 124

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