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CriteriaDescription

is greater than    

Search for calls whose duration is longer than a particular value. In the example below, the results will show only calls whose duration is longer than 30 seconds.

Reporting_filter_enterprise
Value330
Value1Duration
Value2is greater than

is less than

Search for calls whose duration is shorter than a particular value. In the example below, the results will show only calls whose duration is shorter than 60 seconds.

Reporting_filter_enterprise
Value360
Value1Duration
Value2is less than

equals

Search for calls whose duration is equal to a particular value. In the example below, the results will show only calls whose duration is 10 seconds.

Reporting_filter_enterprise
Value310
Value1Duration
Value2equals

is not equal to   

Exclude calls whose duration is equal to a particular value. In the example below, the results will exclude calls whose duration is 10 seconds.

Reporting_filter_enterprise
Value310
Value1Duration
Value2is not equal

Response time

This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:

CriteriaDescription

is greater than    

Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than 30 seconds.

Reporting_filter_enterprise
Value330
Value1Duration
Value2is greater than

is less than

Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than 60 seconds.

Reporting_filter_enterprise
Value360
Value1Duration
Value2is less than

equals

Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is 10 seconds.

Reporting_filter_enterprise
Value310
Value1Duration
Value2equals

is not equal to   

Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is 10 seconds.

Reporting_filter_enterprise
Value310
Value1Duration
Value2is not equal

HTML
<p>The filters option allows you to add one or more filters to the report 
to allow you to sift through information in more detail. To add a 
filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" />

<p>The following window will appear, allowing you to set your report's filters:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" />

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