...
The Call Analysis report breaks down your working day into half-hour segments, providing a clear graphical representation of your outbound, answered and abandoned calls. Call volumes are shown as maximums and averages which can help with staff planning.
| Screenshotmacro | ||
|---|---|---|
|
Running the report
Click on the Reports tab and select Call Analysis from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
| Screenshotmacro | ||
|---|---|---|
|
For details about how to configure these parameters, refer to the relevant page in the list below:
...
When you have configured the report's parameters, click on the button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.
| Screenshotmacro | ||
|---|---|---|
|
The report's results
Below is an example of this report's output in Web format, displaying a breakdown of calls organised in half-hour time slots:
| Screenshotmacro | ||
|---|---|---|
|
By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
...