...
The Call Volumes report gives you a complete picture of your call volumes organised by site, group or user. It provides a clear, graphical and tabular representation of your outbound, answered and abandoned calls, broken down into hourly time slots. Internal and external calls are itemised separately and every value can be toggled between a percentage or a number. Additionally, all of the displayed values are shown as hyperlinks, allowing you to drill down further into the results.
| Screenshotmacro | ||
|---|---|---|
|
Running the report
Click on the Reports tab and select Call volumes from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
...
As with all reports produced by TIM PlusEnterprise, each page of the report includes the following information:
...
The Graph tab provides a visual representation of all inbound, outbound and missed calls for both external and internal call activity. A simple toggle button at the top right of the screen enables you to flip between call volumes and percentages.
| Screenshotmacro | ||
|---|---|---|
|
Details
The Details tab shows the actual volumes (or percentages) of calls for each time slot throughout the day.
| Screenshotmacro | ||
|---|---|---|
|
All numeric figures are shown as hyperlinks, allowing you to drill down into an itemised list of the calls that they represent.
| Screenshotmacro | ||
|---|---|---|
|
Below is a description of each table header:
...
The Summary tab shows a summary of all call activity for the reporting period you selected.
| Screenshotmacro | ||
|---|---|---|
|
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
...