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The Random Call Selection report is useful for obtaining a sample of phone calls from across your organisation for the purposes of call auditing and quality control, especially when coupled with the integrated call recording features of TIM Plus . You can annotate, score, or listen to any of the calls that appear in the report's results.
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As with all reports produced by TIM PlusEnterprise, each page of the report includes the following information:
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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report consists of a table showing a randomly-chosen summary of calls for the period you selected. Each column header of the table is described below:
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