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When a new
object is added to the system, a
special channel group, Discovered Channels, is automatically created in the Directory, to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into the new groups.| Screenshotmacro |
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| URL | /download/attachments/1671366/channel_groups_1.png |
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Adding a Channel Group
To add a Channel Group to the Directory, simply select Channel Group from the Organisation unit list and give it a name that represents its function e.g. "Main Aberdeen ISDN 30" as shown below. Then click Add to put in to your Directory.
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