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A Channel Group is a container of individual channels or lines coming into your organisation. 

Screenshotmacro
URL/download/attachments/1671366/channel_groups_1.png

The Discovered Channels folder

A special channel group, Discovered Channels, is automatically created in the Directory when a new

Referencemacro
LabelPBX
object is added to the system, in order to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into the new groups.

Screenshotmacro
URL/download/attachments/1671366/channel_groups_1.png

Adding a Channel Group

To add a Channel Group to the Directory, select the

Keywordmacro
LabelChannel group
object from the Organisation unit list and enter a name that reflects the type of channel it contains (ISDN 30, Analogue), then click on the Add button, as shown below:

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