| Summary_list |
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| Task1 | What is a Channel group |
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| Task2 | Adding a Channel group |
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| Task3 | Configuring a Channel group |
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<a id="What is a Channel group?"></a> |
What is a Channel group?
A Channel Group is a container of individual channels or lines coming into your organisation.
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A special channel group, Discovered Channels, is automatically created in the Directory when a new object is added to the system, in order to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into the new groups.
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<a id="Adding a Channel Group"></a> |
Adding a Channel Group
To add a Channel Group to the Directory, select the
object from the
Organisation unit list and enter a name that reflects
the type of channel it contains (ISDN 30, Analogue), then click on the
Add button, as shown below:
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