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Additional options are available, allowing you to exclude users within this call centre from being logged or recorded or, from the call statistics.

OptionDescription
Do not logCalls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available.
Exclude channels in this group from call statisticsCollection of statistics will not be performed for this channel group.
Do not record callsCalls for this channel group will not be recorded, if integrated call recording is in use.

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