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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
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<a id="Adding a cost centercentre"></a> |
Adding a cost centre
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There is no limit to the number of cost centres you can add to the Directory. |
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<a id="Configuring a cost centre"></a> |
Configuring a cost centre
To configure a cost centre, locate the object in the Directory, click on it and select Properties, as shown below:
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| Do not log | Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude channels in this group from call statistics | Collection of statistics will not be performed for this channel group. |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use. |
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<h2>What is a Cost Centre?</h2> <p>If your organisation has cost centres, select this organisational unit and place it in the Directory in a position that replicates your actual organisational structure. For example, if you classify <i>Admin</i> as a Cost Centre, simply create a <span class="reference">Cost Centre</span> called "Admin" and place all divisions, groups, department and extensions underneath.</p> |
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