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The
tab allows you select the type of information you want to display in your leaderboard. Each column can
display comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.
Perform the following steps to To add a column to your leaderboard panel, perform the steps below:
Select a stats point
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To populate a leaderboard with call logging information, you first need to add a stats collector object to the Directory to collect data for the site, group or user you want the leaderboard to display. |
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