| Subject | Description |
|---|
User | The stats will order its results based on individual usersgroup its collated calls by user. Select this option if you want to compare call stats for a number of different users. |
User group
| |
| Site | |
| Cost centre | |
| Division | |
| PBX | |
| Dialled number | |
| CLI | |
| Chargeband | |
| Destination | |
| Half hour time slot | |
| Account code | |
| Channel | |
| Channel group | The stats will group its collated calls by user group. Select this option if you want to compare call stats for different groups of users, e.g. London Sales compared to Manchester Sales. |
Site | The stats will group its collated calls by site. Select this option if you want to compare the call traffic between two or more sites. |
Cost centre | The stats will group its collated calls by cost centre. Select this option if you want to compare the call traffic between two or more cost centres. |
Division | The stats will group its collated calls by division. Select this option if you want to compare the call traffic between two or more divisions. |
PBX | The stats will group its collated calls by PBX. Select this option if you want to compare the call traffic between two or more PBXs. |
Dialled number | The stats will group its collated calls by dialled number. Select this option if you want to monitor the most frequent dialled numbers. |
| CLI | The stats will group its collated calls by CLI. Select this option if you want to monitor the most frequent CLI numbers. |
Chargeband | The stats will group its collated calls by chargeband. Select this option if you want to identify the most frequently used chargebands. |
Destination | The stats will group its collated calls by destination. Select this option if you want to identify the most frequently dialled destinations. |
Half hour time slot | The stats will group its collated calls by half hour time slot. Select this option if you want to identify peak times during the day. |
Account code | The stats will group its collated calls by account code. Select this option if you want to identify the most frequently used account codes. |
Channel | The stats will group its collated calls by channel. Select this option if you want to compare the call traffic between two or more channels. |
Channel group | The stats will group its collated calls by channel group. Select this option if you want to compare the call traffic between two or more channel groups. |