The
section contains the system objects with which you can design the structure of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
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| Label | Reporting Collection |
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, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.
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Divisions, Cost centres, Groups and Sites can be placed at any point in your Directory and can be used interchangeably to better reflect the internal structure of your company. |
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| Organisation unit | Description |
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Channel Group | Any group of channels or lines coming into your organisation |
Cost Centre | A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division |
| Division | A part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups |
Group | A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts) |
Reporting collection | A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes |
Site | A part of your organisation that can function independently, usually a designated office branch |