Blacklisted users are created in the system when your software license is insufficient for the number of users currently logged in the system. These users will be blacklisted at random and they will not be logging calls.
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Locate in the Directory the extension number whose DDI you want to merge, click on it and select
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A new window will open, displaying the general properties of the selected object. In the
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Locate in the Director the user object created for the DDI number and delete the entry.in the Directory, click on it and select
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For the changes to take effect, you need to restart the TIM Enterprise service. |