Blacklisted users are created in the system when your software license is insufficient for the number of users logged in the system. The users will be blacklisted at random and they will not be logging calls.
To identify the total number of users currently logged in the system, you can run a
report for a period of time when no calls were made or received. The best option is to select a date in the future, e.g. 01-01-2020.
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The report will display all users currently logged in the system;
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If the total number of users exceeds your license count, you can contact our Sales department o purchase more licenses for your users, alternatively you can check if any of the following applies:
- DDI numbers are picked up as extensions, in which case you can Merge a DDI with its extension number, or Set users to
- you have old extensions that you don't wish to monitor, in which case you can set the user to
Setting users to do not log
Locate in the Directory the extension or group in question, click on it and select
.
Select the
tab and tick the box
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| Label | Do not log calls for this user |
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, as shown below:
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For the changes to take effect, you need to restart the TIM Enterprise service. |
Merging a DDI with its extension
Locate in the Directory the extension number whose DDI you want to merge, click on it and select
.
A new window will open, displaying the general properties of the selected object. In the
field, enter the its DDI number and click on the
button, as shown below:
Locate the user object created for the DDI number in the Directory, click on it and select
to remove the object from the Directory, as shown below
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For the changes to take effect, you need to restart the TIM Enterprise service. |