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• DDI numbers are picked up as extensions, in which case you can merge the DDIs with their extension number, or set users them to "do not log " calls
• you have old extensions that you don't wish to monitor, in which case you can set the user them to "do not log " calls

Setting users to not log calls

Follow the steps below to set a user to not log calls:

1. Locate the extension or group you want to set to

   Referencemacro
   Label Do not log

   in the Directory, click on it and select

   Referencemacro
   Label Properties

   .
   

   Screenshotmacro
   URL /download/attachments/13435587/blacklisted_users_3.png

2. Click on the

   Buttonmacro
   Label Telephony

   tab and tick the box

   Keywordmacro
   Label Do not log calls for this user

   , as shown below:

   Screenshotmacro
   Border false URL /download/attachments/13435587/blacklisted_users_4.png

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