<p>These instructions should assist in configuring your Avaya BCM to
work with TIM Enterprise. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd"><b>IP: </b>
The Avaya BCM v4.x + CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>IP method</b></td>
<td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v4.x +.
</td>
</tr>
</tbody>
</table>
<h2>Configuring your SMDR</h2>
<p>Below you will find instructions on how to configure your Avaya BCM v4.x + to output SMDR to TIM Enterprise:</p>
<ol>
<li>Login to the BCM Element Manager.</li>
<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button" id="list">Configuration</span> tab.</li>
<li>Click on <span class="button" id="list">Telephony</span>.</li>
<li>Click on <span class="button" id="list">Call Detail Recording</span>.</li>
<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=200>SMDR field</th>
<th class="confluenceTh">Value</th>
</tr>
<tr>
<td class="confluenceTd"><b>Format</b></td>
<td class="confluenceTd"><span class="keyword">Norstar</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Report Type</b></td>
<td class="confluenceTd"><span class="keyword">All</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Language</b></td>
<td class="confluenceTd"><span class="keyword">English</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Date Format</b></td>
<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Header Format</b></td>
<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Filter Type</b></td>
<td class="confluenceTd"><span class="keyword">All</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Feature Code F9</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Minimum Call Duration</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Hospitality Records</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Include DNIS Info</b></td>
<td class="confluenceTd"><span class="keyword">Enable</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Include CLID with call type</b></td>
<td class="confluenceTd"><span class="keyword">Enable</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Include Long CLID</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Use answer supervision</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Display connection character</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Suppress digits after connect</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Maximum digits after connect</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
</tbody>
</table>
</ol>
<h4>CDR User</h4>
<p>For TIM Enterprise to connect to the Avaya BCM v4.x + you will need to
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
application, under the <span class="button">System</span> options.</p>
<h2>Configuring TIM Enterprise</h2>
<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 4.0:</p>
<ol>
<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 4.0'.</li>
<li>Left-click on it and select <span class="button" id="list">Properties</span>.</li>
<li>From the <span class="button" id="list">General</span> settings tab select your <span class="keyword">Avaya BCM 4+</span> family PBX model from the list.</li>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_3.png" alt="Avaya BCM 4.0" />
<li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li>
<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
<li>Enter<span<li>Enter <span class="reference">Username</span> and <span class="reference">Password</span>.</li>
<li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li>
<li>Finally, click on the <span class="button" id="list">Save</span> button.</li>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_4.png" alt="Avaya BCM 3.6" />
</ol> |