<h2>Introduction</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volumes.png" alt="Call volumes" />
<p>The call volumes report allows you to get a complete picture of your call volumes by for any entity including site, group or user. The image on the right is a graphical representation of the data displayed on the left. The 'Show values/percentages' toggle link on the top right-hand side will </p>
<p>This drill-able links allow you to determine if results are displayed as call volumes or percentages.</p>
<p>This drill-abledown reportinto providesany aentity clear,for graphicalto andbreak tabular representation of your outbound, answered and abandoned calls, broken down into hourly blocksit down further.</p>
<p>Internal and external calls are itemised separately. andResults every value can be shown as either a percentagevalue or a numberpercentage using the 'Show values/percentages' toggle link on the top right-hand side of the page.</p>
</p>
<h2>Understanding the Results</h2>
<p>Bla bla bla</p>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>
<p>....</p>
<p>....</p>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |