Busy channels

<h2>Creating the report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, you have two options:</p>

<ul>
	<li>Run the report now</li>
	<li>Schedule for future delivery</li>
</ul>

<p>To choose your preferred option, select the appropriate button.</p>

<p>If you choose to run the report now, click the <span class="button">Run now</span> button, as shown below. The results will appear immediately in your
chosen format.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/run_report.png" alt="Run report" />

<p>To schedule the report for delivery at a later date, follow the instruction given on the <a href="Schedule a report">Schedule a report</a> section.</p>

<h2>Busy channels - The results</h2>

<h4>Output to Web</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_channels_1.png" alt="Busy channels" />

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and
time it was run.</p>

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_channels_1.png" alt="Busy channels" />

<p>The main report body consists of two parts: a graph and a table.</p>

<p>The graph is a quick and easy indication of your line usage, broken down into half-hour timeslots. The percentage on the
y-axis shows the number of lines utilised. The x-axis shows the start point of each hour of the day.</p>

<p>The bars on the graph are coloured to show the maximum number of trunks busy in each particular half-hour (light red),
overlaid by a bar showing the average number of trunks busy in the same period (dark blue).</p>

<p>The table shows the actual data for each half hour of the day. It also splits the data into maximum lines busy and average
lines busy as well as providing a total for all types of calls. The table holds the following information for each half-hour
period:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Time slot</b></td>
			<td class="confluenceTd">The time of day in half-hour periods.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total duration</b></td>
			<td class="confluenceTd">The total time when trunks were busy, both incoming and outgoing combined.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Max busy</b></td>
			<td class="confluenceTd">Shows the maximum number of trunks in use during the time slot shown.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Average busy</b></td>
			<td class="confluenceTd">Shows the average number of trunks in use during the time slot shown.</td>
		</tr>
	</tbody>
</table>