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<h4>Options</h4> <p>Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_call_analysis.png" alt="Options" /> <p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p> <p>A list with the available options for the Call analysis report can be seen below:</p> <h5>Exclude transfers</h5> <p>Select this option if you would like to exclude transferred calls when running athis report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............<span>When this option is selected, all transferred calls are excluded in the results</li> <li><span class="keyword">No: </span>............<span>When this option is selected, transferred calls are included as standard</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Exclude weekends</h5> <p>This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............span>When this option is selected, weekends calls are normally excluded from the report.</li> <li><span class="keyword">No: </span>............<span>Select this option to include weekend calls in reports</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort results by</h5> <p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_call_analysis.png" alt="Sort results by" /> <ul class="content"> <li><span class="keyword">Time slot: </span>...............................</li> <li><span class="keyword">Number of missed calls: </span>..................</li> <li><span class="keyword">Max missed duration: </span>.....................</li> <li><span class="keyword">Average missed duration: </span>.................</li> <li><span class="keyword">Number of answered calls: </span>................</li> <li><span class="keyword">Max answered response: </span>...............................</li> <li><span class="keyword">Average answered duration: </span>..................</li> <li><span class="keyword">Max answered duration: </span>.....................</li> <li><span class="keyword">Number of outbound calls: </span>..................</li> <li><span class="keyword">Max outbound duration: </span>.....................</li> <li><span class="keyword">Average outbound duration: </span>.................</li> <li><span class="keyword">Total outbound duration: </span>..................</li> <li><span class="keyword">Average outbound cost: </span>.................</li> <li><span class="keyword">Total outbound cost: </span>................</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Sort order</h5> <p>Decide if you would like the results displayed in ascending or descending order.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" /> <p>As<p>You shownmay above,choose you have the following two options:to order the results in either ascending or descending order. Note that all web reports have clickable headers so you can reorder on-the-fly. However for other report formats e.g. PDF, it's best to decide on the Sort order before running. </p> <ul> <li><span class="keyword">Ascending: </span>............<:Results are ordered lowest first</li> <li><span class="keyword">Descending: </span>............<span>Results are ordered highest first</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Ignore missed</h5> <p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to includeexclude infrom athe <span class="reference">Missed calls</span> Call analysis report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" /> <p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Audio only</h5> <p>.............................................................................................................................<p>This option allows you to display only calls that have an associated voice recording in the results.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............span>The report results will only show calls with an audio file attached.</li> <li><span class="keyword">No: </span>............span>The report excludes all calls with audio attached.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Notes only</h5> <p>.............................................................................................................................<p>This option allows you to display only calls that have an associated note in the results.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............span>The report results will only show calls with a note attached.</li> <li><span class="keyword">No: </span>............span>The report excludes all calls with a note attached.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Scored only</h5> <p>.............................................................................................................................<p>This option allows you to limit the search to scored calls only.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" /> <p>As shown above, you have the following two options:</p> <ul> <li><span class="keyword">Yes: </span>............span>The report results will only show calls with a score attached i.e. calls that have been scored.</li> <li><span class="keyword">No: </span>............span>The report excludes all calls with a score attached. i.e. all calls that have not been scored.</li> </ul> <p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p> <h5>Added Options</h5> <p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" /> <h5>Delete an Option</h5> <p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |
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