Call volumes

<h4>Options</h4>

<p>Unlike Filters, Options differ depending on the report being run. Some 
reports do not have any options. Because all options are not available 
on all reports, only the options that can be used with the report 
selected will be shown. All other options will be greyed out and can not
 be selected.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_call_volumes.png" alt="Options" />

<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>

<p>A list with the available options for the Call volumes report can be seen below:</p>

<h5>Hide unused</h5>

<p>This gives you the option of excluding unused extensions from the results shown.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_unused.png" alt="Exclude transfers" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>Select this option to exclude unused extension from the results</li>
	<li><span class="keyword">No: </span>Unused extensions are included in the results</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort results by</h5>

<p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_call_volumes.png" alt="Sort results by" />

<ul class="content">
	<li><span class="keyword">Name: </span>...............................</li>
	<li><span class="keyword">Total calls: </span>..................................</li>
	<li><span class="keyword">Total external calls: </span>............................</li>
	<li><span class="keyword">Total internal calls: </span>............................</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Sort order</h5>

<p>Decide if you would like the results displayed in ascending or descending order.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />

<p>You may choose to order the results in either ascending or descending order. Note that all web reports have clickable headers
so you can reorder on-the-fly. However for other report formats e.g. PDF, it's best to decide on the Sort order before running. </p>

<ul>
	<li><span class="keyword">Ascending: </span>:Results are ordered lowest first</li>
	<li><span class="keyword">Descending: </span>Results are ordered highest first</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Audio only</h5>

<p>This option allows you to display only calls that have an associated voice recording in the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with an audio file attached</li>
	<li><span class="keyword">No: </span>The report excludes all calls with audio attached</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Notes only</h5>

<p>This option allows you to display only calls that have an associated note in the results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with a note attached</li>
	<li><span class="keyword">No: </span>The report excludes all calls with a note attached</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Scored only</h5>

<p>This option allows you to limit the search to scored calls only.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>The report results will only show calls with a score attached i.e. calls that have been scored</li>
	<li><span class="keyword">No: </span>The report excludes all calls with a score attached. i.e. all calls that have not been scored</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Show unconnected</h5>

<p>You may choose to show unconnected calls in your results. This is based on the assumption that the PBX connected reports on non-connected calls.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_unconnected.png" alt="Scored only" />

<p>As shown above, you have the following two options:</p>

<ul>
	<li><span class="keyword">Yes: </span>Unconnected calls will be included in the results</li>
	<li><span class="keyword">No: </span>Select this option to hide unconnected calls from the results</li>
</ul>

<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>

<h5>Added Options</h5>

<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />

<h5>Delete an Option</h5>

<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" />