Configuring a Stats Collector

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<p>The table below explains all the possible combinations that you can have in terms of Exclusions Criteria. You can select the <span class="reference">Property</span> first, then pick an <span class="reference">Operator</span> and finally insert the <span class="reference">Value</span>.</p>

<table class="confluenceTable"><h4>Account code</h4>

<p>Enter a numerical <tbody>value corresponding to a phone number, number range or <tr>portion of phone number. If you want to raise an alarm when a <th class="confluenceTh" width=128>Property</th>
            <thcall is made using a particular account code, enter the account code here and select <span class="confluenceTh" width=670>Operator</th>
			<th class="confluenceTh" width=280>Value</th>
			<th class="confluenceTh">Description</th>
		</tr>
 keyword">equals</span> e.g. Trigger an alarm when any call is made with an account code "55697".</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span  <tr>
        class="keyword">Equals: </span>To find only exact matches for the account code entered</li>
   <td <li><span class="confluenceTdkeyword"><b>Account code</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
    				<li><b>equals: </b>to find only exact matches<>Does not equal: </span>To find all calls to everything except a particular account code</li>
    <li><span class="keyword">Begins with: </span>To find calls to an account code beginning with a specific series of digits</li>
    				<li><b>does not equal<li><span class="keyword">Does not begin with: </b>tospan>To excludingexclude calls to aaccount particularcodes number or beginning with a particularspecific sequenceseries of numbers<digits</li>
   					<li><b>begins with	<li><span class="keyword">Contains: </b>tospan>To find callsa to call where you only have a particularportion location e.g. 00 for International<of the account code number</li>
    				<li><b>does not begin with<li><span class="keyword">Does not contain: </b>to span>To find a call where you need to exclude certain calls e.g. 07 for UK  mobile/personal</numbers or portions of numbers</li>
    				<li><b>ends <li><span class="keyword">Ends with: </b>whenspan>When you want to find calls to account codes ending with a specific DDI<series of digits</li>
    				<li><b>does <li><span class="keyword">Does not end with: </b>callsspan>When you want to everywherefind except calls to account codes that do not end with a specific numberseries range<of digits</li>
</ul>

<p>An  				<li><b>contains: </b>to find a call where you only have a portion of the number</li>
    				<li><b>does not contain: </b>to find a call where you need to exclude certain numbers or portions of numbers</li>
				</ul>
			</td>
			<td class="confluenceTd">Enter a numerical value corresponding to a phone number, number range or portion of phone number.</td>
			<td class="confluenceTd"> If you want to raise an alarm when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span>. 
				e.g. Trigger an alarm when any call is made with an account code '55697'.
			</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Call Type</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b>to find only exact matches</li>
				    <li><b>does not equal: </b>to exclude calls that don't match</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd"> You can trigger an alarm when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span> 
				from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Carrier</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
					<li><b>equals: </b>calls equal to the value entered here</li>
					<li><b>does not equal: </b>calls not equal to the value here e.g.example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_1.png" alt="Alarm example" />

<h4>Call type</h4>

<p>You can trigger an alarm when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span> from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>To find only exact matches for the call type entered</li>
    <li><span class="keyword">Does not equal: </span>To find all call types except the particular one entered here</li>
</ul>

<p>You can select among the following call types:</p>

<ul>
    <li><span class="keyword">All inbound: </span> The report will produce results based on every inbound call</li>
    <li><span class="keyword">Inbound answered: </span>The report will produce results based on inbound answered calls only</li>
	<li><span class="keyword">Inbound DDI only: </span>The report will produce results based on inbound DDI (direct dial) calls only</li>
    <li><span class="keyword">Inbound transfer only: </span>The report will produce results based on inbound transferred calls only</li>
	<li><span class="keyword">Inbound missed: </span>The report will produce results based on inbound missed calls only</li>
    <li><span class="keyword">All outbound calls: </span>The report will produce results based on every outbound call</li>
    <li><span class="keyword">Outbound connected only: </span>The report will produce results based on outbound connected calls only</li>
	<li><span class="keyword">Outbound not connected only: </span>The report will produce results based on outbound calls that were not actually connected</li>
    <li><span class="keyword">Outbound operator assisted: </span>The report will produce results based on outbound calls that operator assisted</li>
	<li><span class="keyword">Tandem: </span>The report will produce results based on outbound calls that were not actually connected</li>
	<li><span class="keyword">User mobile calls: </span>The report will produce results based on tandem calls i.e. calls coming into a switch through one line and transferred out again through another</li>
	<li><span class="keyword">User SMS: </span>The report will produce results based on "user-dispatched (sent) text messages".  These types of "call" 
only come through if processing mobile billing data</li>
    <li><span class="keyword">All internal: </span>The report will produce results based on internal calls only</li>
    <li><span class="keyword">Internal answered only: </span>The report will produce results based on internal answered calls only</li>
	<li><span class="keyword">Internal not answered only: </span>The report will produce results based on internal calls that were not answered</li>
    <li><span class="keyword">Internal not connected only: </span>The report will produce results based on internal calls that were not free i.e. 0.00<actually connected</li>
				<li><span class="keyword">Private wire: </ul>
			</td>
			<tdspan>The report will produce results based calls that went over a private wire</li>
	<li><span class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you want to trigger an alarm when a call goes out or does not go out  on a particular carrier, select <span class="keyword">equals</span> or <span class="keyword">does not equal</span> 
				from the <span class="reference">Operator</span> list and choose the carrier from the drop down list in the <span class="reference">Value</span> field.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Channel</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
					<li><b>equals: </b>callskeyword">Feature: </span>The report will produce results based on feature calls. A feature call is something which a user dials to obtain a specific PBX feature (such as voicemail enable/disable, group pick up, etc.) They're not really outbound calls or even internal calls, although some may be picked up as such.  A feature call can vary depending on the make/model of PBX</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_2.png" alt="Alarm example" />

<h4>Carrier</h4>

<p>Enter a numerical value corresponding to a phone number, number range or portion of phone number. If you want to raise an alarm when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span> e.g. Trigger an alarm when any call is made with an account code "55697".</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>Calls equal to the value entered here<here e.g. all calls via BT</li>
					<li><b>does     <li><span class="keyword">Does not equal: </b>callsspan>Calls not equal to the value here e.g. all calls thatwhere wereBT is not free i.e. 0.00<the carrier</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If 
<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_3.png" alt="Alarm example" />

<h4>Channel</h4>

<p>If you want to trigger an alarm when a call is routed or not routed over a particular channel, selctselect this Alarm.</td>p>

<p>You can select one of the following options:</tr>p>
		<tr>
<ul>
    <li><span class="keyword">Equals: </span>Calls equal to the value <td of the channel entered here</li>
    <li><span class="confluenceTd"><b>Chargeband</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b></li>
				    <li><b>does not equal: </b></li>
				    <li><b>begins with: </b></li>
				    <li><b>does not begin with: </b></li>
				    <li><b>ends with: </b></li>
				    <li><b>does not end with: </b></li>
				    <li><b>contains: </b></li>
				    <li><b>does not contain: </b></li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If keyword">Does not equal: </span>Calls not equal to the value of the channel entered here</li>
</ul>

<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_1.png" alt="Alarm example" />

<p>The following window will appear. Drill up and down in the Directory in order to find the channel that you want to add. Then click on the green 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" /> 
icon, as highlighted in red below.</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_2.png" alt="Alarm example" />

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_3.png" alt="Alarm example" />

<h4>Chargeband</h4>

<p>If you want to trigger an alarm to advise when calls to a specific chargeband have been made use <span class="button no_margin">Chargeband</span> as your criteria. This is normally used to 
				set Alarm for calls susingusing expensive chargebands but can also be used to advise when calls do not use a specific chargeband.</td>p>

<p>You can select one of the following options:</tr>p>
		<tr>
<ul>
           <td <li><span class="confluenceTd"><b>CLI</b></td>keyword">Equals: </span>...........</li>
            <td <li><span class="confluenceTdkeyword">
				<ul class="table_naked">
				    <li><b>equals: </b>to find only exact matches</li>
				    <li><b>does not equal: </b>to find every call except those from that CLI</li>
				    <li><b>begins with: </b>to find calls that begin with similar CLI numbers</li>
				    <li><b>does not begin with: </b>to exclude calls from specific CLI's</li>
				    <li><b>ends with: </b>exclude CLI numbers ending with specific digits</li>
				    <li><b>does >Does not equal to: </span>...............</li>
    <li><span class="keyword">Begins with: </span>..................</li>
    <li><span class="keyword">Does not begin with: </span>....................</li>
    <li><span class="keyword">Contains: </span>................</li>
    <li><span class="keyword">Does not contain: </span>..............</li>
	<li><span class="keyword">Ends with: </span>.............</li>
    <li><span class="keyword">Does not end with: </b>where the CLI does not end with specific digits</li>
				    <li><b>contains: </b>to find call from a CLI where you only have a portion of the number</li>
				    <li><b>does not contain: </b>to find a call from a CLI excluding certain numbers or portions of numbers</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td> 
			<td class="confluenceTd">If span>....................</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_5.png" alt="Alarm example" />

<h4>CLI</h4>

<p>If you want to trigger an alarm when a call from a particular CLI appears, you simply need to select <span class="button no_margin">CLI</span> and <span class="keyword">equals</span> 
				and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select <span class="keyword">begins>Begins with</span> and type '"0035386'" in the 
				<span class="reference">Value</span> field. If you wanted to exclude Irish mobiles, you would simply select <span class="keyword">does>Does not begin with</span>.</td>p>

<p>You can select one of the following options:</tr>p>
		<tr>
<ul>
    <li><span class="keyword">Equals: </span>To find only exact matches</li>
<td    <li><span class="confluenceTd"><b>Cost</b></td>
       keyword">Does not equal to: </span>To find every call except those from that CLI</li>
    <td<li><span class="confluenceTdkeyword">
				<ul class="table_naked">
					<li><b>greater than>Begins with: </span>To find calls that begin with similar CLI numbers</li>
    <li><span class="keyword">Does not begin with: </b>allspan>To exclude calls abovefrom the value entered here<specific CLIs</li>
					<li><b>less than    <li><span class="keyword">Contains: </b>allspan>To callsfind belowcall thefrom valuea entered here</li>
					<li><b>equalsCLI where you only have a portion of the number</li>
    <li><span class="keyword">Does not contain: </b>callsspan>To equalfind toa thecall valuefrom entered here<a CLI excluding certain numbers or portions of numbers</li>
					<li><b>does not equal<li><span class="keyword">Ends with: </b>callsspan>To notexclude equalCLI tonumbers theending valuewith here e.g. calls that were not free i.e. 0.00</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
 			<td class="confluenceTd">
				Alarms specific digits</li>
    <li><span class="keyword">Does not end with: </span>Where the CLI does not end with specific digits</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_6.png" alt="Alarm example" />

<h4>Cost</h4>

<p>Alarms can be triggered when pre-set cost parameters are met e.g. calls above a particular cost. For example you can trigger an alarm for calls above £5.00.</p>
				<div
<p>You can select one of the following options:</p>

<ul>
	<li><span class="panelMacrokeyword"><table >Is greater than: </span>All calls above the value entered here</li>
	<li><span class="noteMacrokeyword" style="margin-top: 6px; margin-bottom: 0px;"><colgroup><col width="24"><col></colgroup><tbody>
					<tr><td valign="top"><img width="16" height="16" border="0" align="absmiddle" alt="" src="/images/icons/emoticons	/warning.png">
					</td><td><p><strong>NOTE:</strong> The alarm does not show a currency as it can be placed at the top of the directory and trigerred 
					regardless of currency. Alternatively if placed within a particular country, site or department, it will only trigger at that point.</p></td></tr></tbody></table>
				</div>
			</td>
		</tr>
		<tr>
            <td class="confluenceTd"><b>Destination</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b>to find only exact matches</li>
				    <li><b>does not equal: </b>to exclude calls that don't match</li>
					<li><b>begins with: </b>to find calls for a partial LCR code</li>
				    <li><b>does not begin with: </b>to exclude calls over certain carriers</li>
				    <li><b>ends with: </b>exclude LCR codes ending with specific digits</li>
				    <li><b>does not end with: </b>where the LCR code does not end with specific digits</li>
				    <li><b>contains: </b>to find call on an LCR >Is less than: </span>All calls below the value entered here</li>
	<li><span class="keyword">Equals: </span>Calls equal to the value entered here</li>
	<li><span class="keyword">Does not equal to: </span>Calls not equal to the value here e.g. calls that were not free i.e. £0.00</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_7.png" alt="Alarm example" />

Note
NOTE: This alarm does not show a currency as it can be placed at the top of the directory and trigerred regardless of currency. Alternatively if placed within a particular country, site or department, it will only trigger at that point.

HTML

<h4>Destination</h4>

<p>Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an alarm was triggered each time a call to London or a US mobile was made. Additional filters could also be added e.g. a cost filter stating a minimum cost of $5.00.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>To find only exact matches for this actual destination</li>
    <li><span class="keyword">Does not equal to: </span>To exclude calls that don't match this destination</li>
	<li><span class="keyword">Begins with: </span>To find calls that begin with a similar spelling </li>
    <li><span class="keyword">Does not begin with: </span>To find calls except those that beging with a specific location spelling</li>
    <li><span class="keyword">Contains: </span>To find calls to destinations where you only have a portion of the number<name</li>
				    <li><b>does <li><span class="keyword">Does not contain: </b>tospan>To find a call onto LCRdestinations excludingwhere certainyou numberswant orto exclude a portions of numbers<the name</li>
	
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an alarm was triggered each time 
				a call to London or a US mobile was made. Additional filters could also be added e.g. a cost filter stating a minimum cost of $5.00</td>
        </tr>
		<tr>
			<td class="confluenceTd"><b>Dialled number</b></td>
			<td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b>to<li><span class="keyword">Ends with: </span>To exclude locations ending with specific letters</li>
    <li><span class="keyword">Does not end with: </span>To include all calls where the location does not end with specific letters</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_8.png" alt="Alarm example" />

<h4>Dialled number</h4>

<p>If you want an alarm to be trigerred when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>To find only exact matches</li>
				    <li><b>does <li><span class="keyword">Does not equal to: </b>tospan>To excluding calls to a particular number or beginning with a particular sequence of numbers</li>
				    <li><b>begins <li><span class="keyword">Begins with: </b>tospan>To find calls to a particular location e.g. 00 for International</li>
				    <li><b>does <li><span class="keyword">Does not begin with: </b>tospan>To exclude certain calls e.g. 07 for UK  mobile/personal</li>
				    <li><b>ends with<li><span class="keyword">Contains: </b>when you want to span>To find calls to a specific DDI</li>
				    <li><b>does not end with: </b>calls to everywhere except a specific number range</li>
				    <li><b>contains: </b>to find a call where you only have a portion of the number</li>
				    <li><b>does <li><span class="keyword">Does not contain: </b>tospan>To find a call where you need to exclude certain numbers or portions of numbers</li>
				</ul>
			</td>
			<td <li><span class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you want an alarm to be trigerred when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Duration</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>is keyword">Ends with: </span>When you want to find calls to a specific DDI</li>
    <li><span class="keyword">Does not end with: </span>Calls to everywhere except a specific number range</li>
</ul>

<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_9.png" alt="Alarm example" />

<h4>Duration</h4>

<p>If you want to trigger an alarm when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this Alarm.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Is greater than: </b>allowsspan>Allows you to look for calls longer than the duration entered</li>
				    <li><b>is <li><span class="keyword">Is less than: </b>allowsspan>Allows you to look for calls shorter than the duration entered</li>
				    <li><b>equals<li><span class="keyword">Equals: </b>allowsspan>Allows you to look for calls equal to the duration shown</li>
				    <li><b>does <li><span class="keyword">Is not equal to: </b>allowsspan>Allows you to look for any call that does not match the duration entered</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you want to trigger an alarm when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this Alarm</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>LCR code</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b>to
<p>An example of this alarm can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_10.png" alt="Alarm example" />

<h4>LCR code</h4>

<p>If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button">LCR</span>, pick <span class="keyword">Does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>To find only exact matches</li>
				    <li><b>does <li><span class="keyword">Does not equal to: </b>tospan>To find any calls over alternative carriers</li>
					<li><b>begins     <li><span class="keyword">Begins with: </b>tospan>To find calls for a partial LCR code</li>
				    <li><b>does <li><span class="keyword">Does not begin with: </b>tospan>To exclude calls over certain carriers</li>
				    <li><b>ends <li><span class="keyword">Ends with: </b>excludespan>To exclude LCR codes ending with specific digits</li>
				    <li><b>does <li><span class="keyword">Does not end with: </b>wherespan>Where the LCR code does not end with specific digits</li>
				    <li><b>contains<li><span class="keyword">Contains: </b>tospan>To find a call on an LCR where you only have a portion of the number</li>
				    <li><b>does <li><span class="keyword">Does not contain: </b>tospan>To find a call on an LCR excluding certain numbers or portions of numbers</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button no_margin">LCR</span>, pick 
				<span class="keyword">does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Response time</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>is 
<p>An example of this Stats point criterion can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_11.png" alt="Stats point criterion example" />

<h4>Response time</h4>

<p>If you are concerned about response times, you can trigger an alert to advise when response time above a pre-determined duration are made.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Is greater than: </b>allowsspan>Allows toyou to search for calls where the response time is   longer than the number of seconds entered</li>
				    <li><b>is <li><span class="keyword">Is less than: </b>allowsspan>Allows you to search for calls where the response time is below  the number of seconds entered</li>
				    <li><b>equals<li><span class="keyword">Equals: </b>allowsspan>Allows you to search for callcalls where the response time equals that entered</li>
				    <li><b>does <li><span class="keyword">Is not equal to: </b>allowsspan>Allows toyou to search for calls where the response time differs to that entered</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you are concerned about response times, you can trigger an alert to advise when response time above a pre-determined duration are made.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Start time</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>is 
<p>An example of this Stats point criterion can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_12.png" alt="Stats point criterion example" />

<h4>Start time</h4>

<p>If you would like to pick up any calls made after a certain time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">is greater than: </b>filterspan>Filter for calls that started after this time e.g. after 1808:00</li>
				    <li><b>is <li><span class="keyword">is less than: </b>filterspan>Filter for calls that started before this time e.g. before 07:00</li>
				    <li><b>equals<li><span class="keyword">equals: </b>filterspan>Filter for calls that started at exactly this time</li>
				    <li><b>does <li><span class="keyword">is not equal to: </b>filterspan>Filter for calls outside a particular time</li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">If you would like to pick up any calls made after a certan time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time 
				is after 20:00:00 or start time is before 07:00:00.</td>
        </tr>
		<tr>
            <td class="confluenceTd"><b>Trunk Access code</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b>to
<p>An example of this Stats point criterion  can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_13.png" alt="Stats point criterion example" />

<h4>Trunk access code</h4>

<p>If you want to pick up calls routed or not routed over a specific trunk access code use this Alarm.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>To find calls using only this trunk access code</li>
				    <li><b>does <li><span class="keyword">Does not equal to: </b>tospan>To find every call that went out not using this trunk access code</li>
				    <li><b>begins <li><span class="keyword">Begins with: </b>tospan>To find calls that went out over a trunk access code that began with these digits</li>
				    <li><b>does <li><span class="keyword">Does not begin with: </b>tospan>To find calls that went out over any trunk access code excudingexcluding those that began with the digits entered</li>
				    <li><b>ends with<li><span class="keyword">Contains: </b>find calls over any trunk access code ending with specific digits</li>
				    <li><b>does not end with: </b>find calls over any trunk access code that does not end with specific digits</li>
				    <li><b>contains: </b>to span>To find calls over any trunk access code where you only have a portion of the number</li>
				    <li><b>does <li><span class="keyword">Does not contain: </b>tospan>To find a call over any trunk access code which does not certain numbers or portions of numbers</li>
				</ul>
			</td>
			<td <li><span class="confluenceTdkeyword">Alarm</td>
			<td class="confluenceTd">If you want to pick up calls routed or not routed over a specific >Ends with: </span>To find calls over any trunk access code useending this Alarm.</td>with specific digits</li>
    <li><span class="keyword">Does not end with: </tr>span>To 		<tr>find calls over any trunk access code that does not end with specific <td class="confluenceTd"><b>User</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b></li>
				    <li><b>does not equal: </b></li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">Ifdigits</li>
</ul>

<p>An example of this Stats point criterion can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_14.png" alt="Stats point criterion example" />


<h4>User</h4>

<p>If you want to look at all calls for a particular user or calls for everyone except a particular user, user this alarm. Note that like all Alarms, this can be used in conjunction 
				with other AlarmStats filterspoint criteria.</td>p>

<p>You can select one of the following options:</tr>p>
		<tr>
<ul>
    <li><span class="keyword">Equals: </span>.......................</li>
    <td<li><span class="confluenceTd"><b>Weekday</b></td>
            <td class="confluenceTd">
				<ul class="table_naked">
				    <li><b>equals: </b></li>
				    <li><b>does not equal: </b></li>
				</ul>
			</td>
			<td class="confluenceTd">Alarm</td>
			<td class="confluenceTd">You may add an Alarm filter to include or exclude certain days of the week.</td> 
       </tr>
	</tbody>
</table>

keyword">Does not equal to: </span>......................</li>
</ul>

<p>An example of this Stats point criterion can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15.png" alt="Stats point criterion example" />

<h4>Weekday</h4>

<p>You may add an Stats point criterion to include or exclude certain days of the week.</p>

<p>You can select one of the following options:</p>

<ul>
    <li><span class="keyword">Equals: </span>.......................</li>
    <li><span class="keyword">Does not equal to: </span>......................</li>
</ul>

<p>An example of this Stats point criterion can be seen below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_16.png" alt="Stats point criterion example" />

<p>The example below shows an Stats point criterion set for weekends, for calls after 6 pm, where the cost is 
greater than £5 and the duration is greater than 1800 seconds (30 minutes).</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_properties_3.png" alt="Stats point criterion properties" />

HTML

<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />

<h2>Contents</h2>

<p>..............................................</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" />

Configuring a Stats Collector

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