TIM Enterprise is a true enterprise solution, allowing you to handle the more complex call routing and handling often found only on larger or more complex sites. Regardless of how your business is structured, whether it's a large centralised site or an entire network of interconnected sites spanning the world, TIM Enterprise provides a single, centralised facility that allows you to manage your communications infrastructure more effectively.
Because you can connect any number of 3CX's, the TIM Enterprise call logger can also be used as a hosted solution. All web content files that make up the entire user interface can be edited to integrate with other third-party systems, or just to reflect your own corporate branding.
Our 3CX connection scripts have recently been updated to support call logging on Version 18. The instructions below are to help you configure your 3CX phone system to work with the TIM Enterprise call logger.
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We recommend using our CXD Connector to obtain call data from your 3CX because it provides better quality call data as well as live status and queue monitoring capabilities. |
Connecting to your 3CX
| Hosting | Connection methods |
|---|---|
| Self-hosted, either on premise or in your own data centre, with full root access by SSH | Connect using CXD (Recommended) |
| Self-hosted but with no SSH access | |
| 3CX hosted, including free tier | Listening connection |