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Referencemacro
LabelDivision
object can be is normally used to identify a part represent parts of your organisation that encompasses encompass a series a of smaller units, such as sites, cost centres or groups.

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URL/download/attachments/1671370/division_1.png

Info

Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company.

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URL/download/attachments/1671370/division_1.png

HTML
<a id="Adding a division"></a>

Adding a division

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Drill-down to the Directory level where you want to add the division and click on the New object tab,

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as shown below:

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URL/download/attachments/1671328/add_new_object_2.png

In the new window that opens, select the Division object from the Organisation unit list and , enter a name that reflects its function, e.g. UK, IT etc., then relevant name and click on the Add button, as shown below:

 

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URL/download/attachments/1671370/division_2.png

 

Info

There is no limit to the number of division objects you can add to the Directory.

HTML
<a id="Configuring a division"></a>

Configuring a division

To configure a cost centredivision, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

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URL/download/attachments/1671370/division_3.png
 

A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:

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URL/download/attachments/1671370/division_4.png

 

 

 

HTML
<h2>What is a Division?</h2>

<p>A Division is normally used to describe a group of smaller units. For example, if you classify Division as a geographical territory, simply create divisions to match those of your organisation  e.g. EMEA, America. Alternatively you may classify a Division as a section e.g. "Sales" and place all cost centres, groups, department and extensions underneath.</p>

<p>Divisions by their nature, normally have a number of sub-sections e.g. EMEA could have UK, France, Germany, Italy etc, while Sales may have Corporate Sales, Trade Sales, UK Sales, International Sales.</p>

<p>The term "Division" is very flexible and you should really use it to suit the requiremnets of your own organisational structure.</p>
Note

NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure.

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Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.

OptionDescription
Do not logCalls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available.
Exclude users in this group from call statisticsCollection of statistics will not be performed for this group.
Do not record callsCalls for this group will not be recorded, if integrated call recording is in use.