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<p>These instructions should assist in configuring your Avaya BCM to
work with TIM Enterprise. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd"><b>IP: </b>
The Avaya BCM v4.x+ CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>IP method</b></td>
<td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v4.x+.
</td>
</tr>
</tbody>
</table>
<h2>Configuring your SMDR</h2>
<p>Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Enterprise:</p>
<ol>
<li>Login to the BCM Element Manager.</li>
<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button no_margin">Configuration</span> tab.</li>
<li>Click on <span class="button no_margin">Telephony</span>.</li>
<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=200>SMDR field</th>
<th class="confluenceTh">Value</th>
</tr>
<tr>
<td class="confluenceTd"><b>Format</b></td>
<td class="confluenceTd"><span class="keyword">Norstar</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Report Type</b></td>
<td class="confluenceTd"><span class="keyword">All</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Language</b></td>
<td class="confluenceTd"><span class="keyword">English</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Date Format</b></td>
<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Header Format</b></td>
<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Filter Type</b></td>
<td class="confluenceTd"><span class="keyword">All</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Feature Code F9</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Minimum Call Duration</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Hospitality Records</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Include DNIS Info</b></td>
<td class="confluenceTd"><span class="keyword">Enable</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Include CLID with call type</b></td>
<td class="confluenceTd"><span class="keyword">Enable</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Include Long CLID</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Use answer supervision</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Display connection character</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Suppress digits after connect</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
<tr>
<td class="confluenceTd"><b>Maximum digits after connect</b></td>
<td class="confluenceTd">Leave as default</td>
</tr>
</tbody>
</table>
</ol>
<h4>CDR User</h4>
<p>For TIM Enterprise to connect to the Avaya BCM v4.x+ you will need to
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
application, under the <span class="button">System</span> options.</p>
<h2>Configuring TIM Enterprise</h2>
<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 4.0:</p>
<ol>
<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 4.0'.</li>
<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
<li>From the <span class="button no_margin">General</span> settings tab select your <span class="keyword">Avaya BCM 4+</span> family PBX model from the list.</li>
<img class="screenshot border"src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_3.png" alt="Avaya BCM 4.0" />
<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li>
<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
<li>Enter <span class="reference">Username</span> and <span class="reference">Password</span>.</li>
<li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li>
<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_4.png" alt="Avaya BCM 3.6" />
</ol> |
These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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<a id="Configure the SMDR output"></a> |
Configuring your SMDR output
Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Enterprise:
- Log in to the BCM Element Manager.
- On the Task Navigation Panel, click the tab.
- Click on .
Click on .
In the Call Detail Recording panel that appears, configure the options as below:
SMDR field Value Format Norstar Report Type All Language English Date Format MM/DD/YY Header Format Line/Station Filter Type All Feature Code F9 Leave as default Minimum Call Duration Leave as default Hospitality Records Leave as default Include DNIS Info Enable Include CLID with call type Enable Include Long CLID Leave as default Use answer supervision Leave as default Display connection character Leave as default Suppress digits after connect Leave as default Maximum digits after connect Leave as default
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<a id="Configure a CDR user"></a> |
CDR User
To enable TIM Enterprise to connect to your Avaya BCM, you need to create a CDR User under the option in the BCM Unified Manager configuration utility.
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<a id="Configure TIM Enterprise"></a> |
Configuring TIM Enterprise
Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:
- Click on the tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
- A new window will open, displaying the general properties of your PBX object. Select Avaya BCM 4+ from the Data format list and tick the
box, as shown below:Keywordmacro Label Keep a local backup of data Screenshotmacro Border false URL /download/attachments/3801135/avaya_bcm_3.png - Click on the tab and select Establish TCP connection to PBX from the Connection method list.
- In the Host field, enter the IP address of your Avaya BCM.
- In the Port field, enter 4000.
- In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
- In the Password field, enter the password for the CDR user.
- In the Connection script field, select Avaya BCM v4 from the drop-down list.
- Click on the button to apply the changes.
Screenshotmacro Border false URL /download/attachments/3801135/avaya_bcm_4.png