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You can choose to report on a single extension by tying in the extension number in the box as shown below, otherwise leave the box blank to include information from across your entire organisation.
Filter the report's results
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You can also choose to report on a single extension by entering the extension number in the box provided. To report on all extensions, leave the box blank to include information from across your entire organisation.
Options
To define your response target threshold(s) enter the values in the
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The report will display the number and the percentage of calls according to the target threshold(s) set in the report's selection criteria window. |