Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
HTML
<h2>Call volumes</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:-</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>

<h3>Call volume by call type</h3>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>

<ul style="list-style: none;">
	<li><b style="color: #779122;"Green</b>: Incoming calls</li>
	<li>Blue: Outgoing calls</li>
	<li>Grey: Internal</li>
	<li>Lime: Answered transferred calls</li>
	<li>Red: Abandoned DDI calls (direct Dial in)</li>
</ul>

<img src="img/call_volume_1.png" alt="Call volume by call type" border="0" /> 
 
<p>Each call type is colour-coded using a system-wide colour scheme, the 
 default being as follows:</p>
<img src="img/colours.png" alt="Call type colours" border="0" /> 
<p><span class="italic">Calls shown in lighter shades of the colours above 
 indicate that they were transferred.</span></p>
<h3>Call volume by half hour</h3>
<p>This graph shows a snapshot of today's calls broken down by half hour 
 starting at midnight and finishing at midnight.</p>
<img src="img/call_volume_2.png" alt="Call volume by half hour" border="0" /> 
 
<p>Using the same system-wide colour scheme as in the above graph, you 
 can quickly identify peaks and troughs in call volume and identify busy 
 periods at a glance.</p>
<img src="img/colours.png" alt="Call type colours" border="0" /> 
<p><span class="italic">Calls shown in lighter shades of the colours above 
 indicate that they were transferred.</span></p>
<h3>Call volume by charge band</h3>
<p>This graph shows a snapshot of today's calls based on the destination 
 called.</p>
<img src="img/call_volume_3.png" alt="Call volume by charge band" border="0" /> 
 
<p>This graph allows you to identify at a glance where you call most often, 
 breaking down your calls into easily-identifiable geographic classes, 
 such as <span class="reference">Mobile, National, Local, International</span>, 
 etc.</p>

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

Screenshotmacro
URL/download/attachments/4817126/dashboard.png

Info

The information you see in each graph pertains only to the area which the logged-in user has been granted access to.

HTML
<a id="type"></a>

Call volume by call type

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

Screenshotmacro
URL/download/attachments/4817126/call_volume_1.png

Each call type in the graph is colour-coded as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls

 

HTML
<a id="halfhour"></a>

Call volume by half hour

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

Screenshotmacro
URL/download/attachments/4817126/call_volume_2.png

Each call type is colour-coded as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls
Info

The same call type colour scheme applies throughout TIM Enterprise.

HTML
<a id="band"></a>

Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

Screenshotmacro
URL/download/attachments/4817126/call_volume_3.png

By default, the following colour scheme is used to identify calls to each geographical group:

  • Red: Personal/Mobile calls
  • Green: Local calls
  • Blue: National calls
  • Yellow: International calls
  • Purple: Other calls