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The Mitel MiVoice Office 400 Series can output SMDR information in multiple formats. You should always select the PC5 format for use with TIM Enterprise. |
The screenshots below display how the Mitel MiVoice Office 400 Series should be configured:
Setting the SMDR format to PC5
Screenshotmacro URL /download/attachments/4817024/aastra_intelligate_1.png
Setting the SMDR format to TCP/IP
Screenshotmacro URL /download/attachments/4817024/aastra_intelligate_2.png
OIP Server and TIM Enterprise
The OIP Server has a very basic call logging module. If you intend to install TIM Enterprise alongside the OIP Server, you need to uninstall the call logging module from the OIP Server suite, otherwise, when configuring your Mitel to output the data to the PC running TIM Enterprise, the OIP Server will overwrite some of the required settings.
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<a id="Configure TIM Enterprise"></a> |
Configuring TIM Enterprise
Follow the steps below to configure TIM Enterprise to listen for SMDR data from your Mitel MiVoice Office 400 Series:
- Log in to TIM Enterprise and click on the tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and click Properties.
- A new window will open, displaying the general properties of your PBX object. Select Aastra PC5 from the Data format list and tick the
box, as shown below:Keywordmacro Label Keep a local backup of data Screenshotmacro Border false URL /download/attachments/12589349/aastra_intelligate.png - Click on the tab and select Listen for connections from PBX from the Connection method list.
- Leave the Host field blank.
- In the Port field, enter 1080, the default port number for your Mitel MiVoice Office 400 Series phone system.
- Click on the button to apply the settings.
Screenshotmacro Border false URL /download/attachments/12589351/aastra_intelligate_ip.png