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Summary_list
Task1Directory overview
Task2Accessing the Directory
Task3Adding objects to the Directory
Task4Moving objects within the Directory

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unlimited hierarchy

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Directory overview

TIM Enterprise is built on designed upon an object-based methodology directory that places no no limits on its hierarchical width or depth limits, meaning that an unlimited number of inter-related objects can be added to the system, . This approach permits the integration of multiple sites within one centralised system, where every user can be grouped into folders, sites, cost centres and divisions, allowing you to create an exact replica of your company's internal structure.

This permits the integration of multiple sites within and allows you to monitor all call activity from one centralized system. Moreover, the directory can hold extended details of your employees, other than telephone information, such as email address, office location etc., enabling you to use TIM Enterprise not only to monitor calls, but also as a management system

 

The distributed directory allows the integration of multiple sites within one centralised system and by defining relationships between its objects, the system becomes intelligent and it can perform certain task automatically (Inter-site trunk routing)

 

duplicated extensions

reporting collections

timestamp data - timezone reconciliation

 

 

Adding objects to the Directory

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Every system object of the Directory has an explicit, defined relationship with its peers and an entire tree of related objects can be defined, with no width or depth limits of the branches.

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To facilitate the configuration and management of large systems, TIM Enterprise supports directory synchronisation with third-party applications such as Active Directory and Cisco AXL.

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<a id="Accessing the Directory"></a>

Accessing the Directory

To access the Directory, click on the

Buttonmacro
LabelDirectory
tab from the main menu tab, as shown below:

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URL/download/attachments/1671330/directory_1.png

Info

If you are logged in as a standard web user whose access is restricted to a specific site or group, only the information related to that site or group will be displayed in the Directory. For administrative privileges, contact your system maintainer.

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<a id="Adding objects to the Directory"></a>

Adding objects to the Directory

To add objects to the Directory, click on the

Buttonmacro
LabelNew object
tab, as shown below:

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To construct the Directory, you are provided with
URL/download/attachments/1671330/directory_2.png

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URL/download/attachments/1671330/object_category.png

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<a id="Moving objects within the Directory"></a>

Moving objects within the Directory

To move objects within the Directory, follow the steps below:

  1. Locate in the Directory the object you want to move, click on it and select 
    Referencemacro
    LabelCopy
    from the drop-down list. In the example below, the user Joe Bloggs is being moved from
    Referencemacro
    LabelManchester Admin
    group to 
    Referencemacro
    LabelManchester Sales
    .
    Screenshotmacro
    URL/download/attachments/1671330/move_object_1.png
  2. The object will be copied on the
    Referencemacro
    LabelClipboard
    panel on the right-hand side of the screen, as shown below:
    Screenshotmacro
    URL/download/attachments/1671330/move_object_2.png
  3. To move the selected object, go to the point in the Directory where you want the object to be moved into, and click on the
    Buttonmacro
    LabelPaste
    button at the top-right of the
    Referencemacro
    LabelClipboard
    screen.
    Screenshotmacro
    URL/download/attachments/1671330/move_object_3.png

 

 

Directory overview video

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VimeoId79518512