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Summary_list
Task1What are blacklisted users?
Task2Setting users to not log calls
Task3Merging a DDI with its extension

HTML
<a id="What are blacklisted users?"></a>

What are blacklisted users?

Blacklisted users are created in the system when your software license is insufficient for the number of users logged picked up in the systemDirectory. The users will be blacklisted at random and they will not be logging calls.

To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Plus/Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can run a follow the next set of instructions to get back below your current count to begin logging all calls again.

To identify the total number of users currently logged in the system, you can run an

Referencemacro
LabelUnused devices
report for a period of time when no calls were made or received. The best option is to select a date in the future, e.g.
Keywordmacro
Label01-01-2020
.

...

The report will display the total number of users picked up in the system.

Screenshotmacro
URLhttp://docs.tri-line.com:8090/download/attachments/13435587/blacklisted_users_2.png

...

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<a id="Setting users to not log calls"></a>

Setting users to not log calls

Follow the steps below to set a user to not log calls:

  1. Locate the extension or group you want to set to
    Referencemacro
    LabelDo not log
    in the Directory, click on it and select
    Referencemacro
    LabelProperties
    .
    Screenshotmacro
    URL/download/attachments/13435587/blacklisted_users_3.png
  2. Click on the

    Buttonmacro
    LabelTelephonyFeatures
    tab and tick the box
    Keywordmacro
    LabelDo not log calls for this user
    , as shown below:

    Screenshotmacro
    Borderfalse
    URL/download/attachments/13435587/blacklisted_users_4.png

 

Info

For the changes to take effect, you need to restart the TIM Enterprise service.

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<a id="Merging a DDI with its extension"></a>

Merging a DDI with its extension

Follow the steps below merge a DDI with its extension in TIM Enterprise:

 

  1. Locate in the Directory the extension number whose DDI you want to merge, click on it and select

    Referencemacro
    LabelProperties
    .

    Screenshotmacro
    URL/download/attachments/13435587/blacklisted_users_3.png

  2. A new window will open, displaying the general properties of the selected object. In the

    Referencemacro
    LabelAlternative ext
    field, enter its DDI number and click on the 
    Buttonmacro
    LabelSave
    button, as shown below:

    Screenshotmacro
    Borderfalse
    URL/download/attachments/13435587/blacklisted_users_5.png

  3. Locate the user object created for the DDI number in the Directory, click on it and select 

    Referencemacro
    LabelDelete
    to remove the object from the Directory, as shown below:

    Screenshotmacro
    URL/download/attachments/13435587/blacklisted_users_6.png

Info

For the changes to take effect, you need to restart the TIM Enterprise service.