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Overview
The Random Call Selection report is useful for obtaining a sample of phone calls from across your organisation for the purposes of call auditing and quality control, especially when coupled with the integrated call recording features of TIM. You can annotate, score, or listen to any of the calls that appear in the report's results.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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Header | Description |
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Date & Time | The date and time the call started. |
Source | The place from where the call originated. |
CLI | The telephone number of the remote caller, for inbound calls. |
Route | The information displayed in this field is determined by the type of call:
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Destination | The information displayed in this field is determined by the type of call:
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Response | The length of time it took for the call to be answered (i.e. the response time). |
Duration | The duration of the call (in hours, minutes and seconds). |
Cost | The cost of the call. |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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