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Overview

The Custom report allows a wide range of options and filtering criteria to be selected, enabling you to search for very specific phone calls. The results are displayed as an itemised list, grouped by call type: All, Outbound, Answered, Missed, Internal and Tandem.

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For details about how to configure these parameters, refer to the relevant page(s) in the list below:

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Below is an example of this report's output in Web format:

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HeaderDescription
Date & TimeThe date and time the call started.
SourceThe place from where the call originated.
CLIThe telephone number of the remote caller for inbound calls.

Route

The information displayed in this field is determined by the type of call:

  • for incoming and outgoing calls, this shows the CLI of the caller;number that was dialled
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe length of time it took for the call to be answered (i.e.g. the response time).
DurationThe duration of the call (in hours, minutes and seconds).
CostThe cost of the call.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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