Custom

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The Custom report allows a wide range of options and filtering criteria to be selected, enabling you to search for very specific phone calls. The results are displayed as an itemised list, grouped by call type: All, Outbound, Answered, Missed, Internal and Tandem.

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Below is an example of this report's output in Web format:

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Header	Description
Date & Time	The date and time the call started
Source	The place from where the call originated
CLI	The telephone number of the remote caller for inbound calls
Route	The information displayed in this field is determined by the type of call: for incoming and outgoing calls, this shows the CLI of the callernumber that was dialled for incoming internal calls, this shows either the caller's username or extension number for outgoing calls, this shows the dialled number
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
Response	The length of time it took for the call to be answered (i.e.g. the response time)
Duration	The duration of the call (in hours, minutes and seconds)
Cost	The cost of the call

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Custom

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