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<h2>Introduction</h2>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/frequent_numbers.png" alt="Frequent numbers" />

<p>Frequent numbers report shows a top-ranking list of the most frequent outgoing calls. Use 
this information to decide, for example, whether you need to invest in 
private wires to common destinations such as your other offices or 
branches.</p>

<p>This report also helps in making decisions about which telecom 
carrier you should use to various call destinations. Partial telephone 
numbers can be specified so as to narrow your search down to very 
specific information, e.g. London numbers only.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled number</b></td>
			<td class="confluenceTd">This column shows the actual number dialled.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Location</b></td>
			<td class="confluenceTd">This column shows the location name associated with the dialled number. Note that any number can be customised in the locations field of your Directory so that the location name is more 
				pecific e.g. Joe Bloggs mobile as opposed to Vodafone. This makes it easier to identify valid calls.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Number of calls</b></td>
			<td class="confluenceTd">This field shows the total number of calls made to the number alongside.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total duration</b></td>
			<td class="confluenceTd">The duration field shows the total time spent on the call in hh:mm:ss format.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">This is the total cost of calls to this number. Please note that on multi-national sites the cost would normally be set to appear in local currency.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Response</b></td>
			<td class="confluenceTd">.................................
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">The duration field shows the total time spent on the call in hh:mm:ss format.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">This is the total cost of the call. Please note that on multi-national sites the cost would normally be set to appear in local currency.
			</td>
		</tr>
	</tbody>
</table>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />

Overview

The Frequent Numbers report shows a top-ranking list of the numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider.

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Running the report

Click on the Reports tab and select Frequent numbers from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.

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For details about how to configure these parameters, refer to the relevant page(s) in the list below:

Creating the report

When you have configured the report's parameters, click on the Run now button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.

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The report's results

Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

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URL/download/attachments/2785322/frequent_numbers_1.png

As with all reports produced by TIM Enterprise, each page of the report includes the following information:

  • the report's title
  • the date and time that the report was generated
  • the name of the report, if applicable

The body of the report contains a table showing a summary of each frequently dialled number or CLI along with their associated destinations. The column headers of the table are described below:

HeaderDescription
Dialled numberThe telephone number that was dialled
LocationThe location name associated with the dialled number or CLI
Number of callsThe total number of calls made to each unique dialled number or from each unique CLI
Total durationThe total time spent on calls to each dialled number or from each CLI, displayed in hh:mm:ss format
Total costThe total cost of calls for each unique dialled number

All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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URL/download/attachments/9699757/breadcrumb.png