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<a id="What is a cost centre?"></a> |
What is a cost centre?
A The
object
represents a segment is normally used to represent parts of your organisation to which specific rates apply. The cost centre can contain other organisation units, such as sites or groups
, or
, it can be part of a larger group or division.
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URL | /download/attachments/1671368/cost_centre_1.png |
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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
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URL | /download/attachments/1671368/cost_centre_1.png |
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<a id="Adding a cost centercentre"></a> |
Adding a cost centre
To add a cost centre to the system, drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
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URL | /download/attachments/1671328/add_new_object.png |
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In the new window that opens, select the Cost Centre object from the Organisation unit list and , enter a name that reflects its function, e.g. UK, IT etc., then relevant name and click on the Add button, as shown below:
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URL | /download/attachments/1671368/cost_centre_2.png |
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There are is no limits limit to the number of cost centres you can add to the Directory. |
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<a id="Configuring a cost centre"></a> |
Configuring a cost centre
To configure a cost centre, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
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URL | /download/attachments/1671368/cost_centre_3.png |
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A new window will open, where you can configure the general properties of your channel group.the cost centre group, such as name, email address, ID etc, as shown below:
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URL | /download/attachments/1671368/cost_centre_4.png |
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<h2>What is a Cost Centre?</h2>
<p>If your organisation has cost centres, select this organisational unit and place it in the Directory in a position that replicates your actual organisational structure. For example, if you classify <i>Admin</i> as a Cost Centre, simply create a <span class="reference">Cost Centre</span> called "Admin" and place all divisions, groups, department and extensions underneath.</p>
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NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure. |
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Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.
Option | Description |
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Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |