To get enhanced call logging data, install our CXD Connector tool to act as a relay between your TIM Enterprise product and your 3CX PBX.
CXD Connector circumvents the built-in SMDR functionality of the 3CX, so there's no need to configure any SMDR settings.
You can install the Linux version of CXD Connector directly onto your 3CX if you have root access to it, or you can install the Windows version to a separate computer, such as the one which your TIM Enterprise is installed on.
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CXD Connector is a read-only tool; it neither modifies your 3CX configuration nor directly accesses any 3CX internal databases. |
Installing CXD on your 3CX
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cd /var/tmp wget https://esd.tri-line.com/open/cxd/cxd_latest_amd64.deb apt install -f ./cxd_latest_amd64.deb |
This will start the text-based installer which consists of a series of prompts to enter the settings described below. To accept a prompt's Press ENTER at any prompt to accept the default value ( shown in square brackets) just press ENTER.
If you enter an invalid value (e.g. a port you've chosen is already in use) you will be prompted again until a valid value has been entered. To abort the installation, press
.Buttonmacro Label CTRL+C
| Prompt | Description |
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| HTTP port [5080] | The default HTTP port to use for web requests. |
| HTTPS port [5443] | The default HTTPS port to use for web requests. |
| TCP port [7000] | The port used by CXD to emit live event data over a TCP connection. This is the port used when setting up the connection in TIM Enterprise. |
| Authentication Key [xxxxxxxxxxxxxxxx] | Choose a secret that you will also use when setting up the connection in TIM Enterprise. Press ENTER without typing a secret if you want to accept the random secret the installer has generated for you. |
| Register product [YES] | You can choose to register the installation with your Tri-Line account. If you select YES, you'll be asked for your Tri-Line Gateway login details: username (email) and password. If you skip this step, you can assign the installation to a customer account later in the Tri-Line Gateway using your web browser. |
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To connect TIM Enterprise to your newly-installed CXD service, see Configure TIM Enterprise below.
Installing CXD on a separate Windows computer
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- Choose an installation location:
- On the “Select Components” section, leave all options selected as default and click
.Buttonmacro Label Next - On the “Ready to install” section, click on
.Buttonmacro Label Install - Once the installation is complete, the CXD configuration screen will be displayed:
Enter the IP address of your 3CX PBX in the first field. The username and password fields should be those of a privileged SSH user on your 3CX.
When you've entered the details, click
to attempt the connection to the 3CX.Buttonmacro Label Next - After a successful connection has been established, the next screen allows you to set the ports that CXD will provide, as well as an API Secret:
The API Secret is randomly generated, but you can choose your own.
When you've made a note of these details - they'll be needed when connecting TIM Enterprise to CXD - click
.Buttonmacro Label Next - When the wizard completes, it automatically starts the CXD Service:
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<a id="ConnectusingCXD-configuringtimenterprise"></a> |
Configuring TIM Enterprise
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- Add a new site object by first navigating to the Directory tab.
- Click on 'New object'
- Select 'Site', and type the name of the site as follows:
- Go to the Site, and click on 'Open' as shown below:
- Select 'PBX' from the 'Other object' list and enter a name for the 3CX site, e.g. "Manchester 3CX", then click
at the bottom right.Buttonmacro Label Add 
- Choose 'Establish TCP connection to PBX' as the Method.
Then select '3CX CXD' from the IP script - drop-down list and enter the details as shown above.In the Details panel, enter the following details:
Host: The IP address of the machine where the CXD server was installed.computer you installed CXD on (either the 3CX itself or another computer running Windows)
Port: Enter the default Port number.TCP port you chose during CXD setup
Username: Leave blankempty.
Password: This is the The ‘API Secret’ you created earlierwhen setting up CXD.
IP script: Select '3CX CXD' from the drop-down list.
An additional benefit of using CXD as the connection - One of the benefits of using the CXD Connector method is that TIM Enterprise can sync with the 3CX Server.
A sync will allow you to pull a list of users and devices from the system.
This allows you to configure and set up the directory much faster.
To add a synchronise its user details with those on your 3CX automatically; if you change a user's details on your 3CX, it will automatically update in TIM Enterprise's directory.
Add a new object of type 'Directory Sync' object, select and name as shown in the example belowenter a name, then click
:Buttonmacro Label Add 
- Once the Sync Object has been added to your Directory, you have the option to 'Sync now' or return at any
time and select 'Properties' to sync again later.
- After selecting 'Properties', simply choose how often you would like to synchronise as shown below:
Right-click on the sync object you just created, and choose 'Properties...': - Select how often you'd like TIM Enterprise to synchronise its directory with your 3CX, then press
:Buttonmacro Label Save