Summary graphs

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

• Call volumes by call type
• Call volumes by half hour 
• Call volumes by charge band

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This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

Each call type in the graph is colour-coded using a system-wide colour scheme, as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Grey: Internal calls
• Mauve: Internal non-connected calls
• Red: Abandoned DDI (Direct Dialled In) calls
• Pink: Tandem calls

<a id="halfhour"></a>

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This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

Each call type is colour-coded using a system-wide colour scheme as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Grey: Internal calls
• Mauve: Internal non-connected calls
• Red: Abandoned DDI (Direct Dialled In) calls
• Pink: Tandem calls

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Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often.  Calls Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

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• Red: Personal/Mobile calls
• Green: Local calls
• Blue: National calls
• Yellow: International calls
• Purple: Other calls