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Infowarning

This connection method has known issues due to the poor quality of call data that the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX.

These instructions help you configure your 3CX phone system to work with TIM Plus using a listening connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary
Supportfiles13CX.TDS
Supportfiles23CX.TDT
ConnectionListening connection
RequiredTask1Configure the SMDR output
RequiredTask2Configure TIM Plus

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  1. Log in to your 3CX server and from the main menu go to Settings -> CDR, as shown below:

    Screenshotmacro
    URL/download/attachments/26837024/3CX_v14_5.png

  2. Tick the 
    Keywordmacro
    LabelGenerate CDR
     box and from the drop-down list, select the 
    Keywordmacro
    Label3CX CDR service is client / Active Socket
     option.
  3. In the IP address field, enter the IP address of the machine running TIM Plus
  4. In the Port field, enter the TIM Plus port that the 3CX will connect to.  We recommend using 9000 as the port number.
  5. To configure the SMDR output, click on the 
    Buttonmacro
    LabelConfigure
     tab. 
  6. Please enable Enable the required fields, in the EXACT ORDER as shown exact order shown in the screenshot below and if there are any additional CDR fields, please remove them.
    Screenshotmacro
    Borderfalse
    Shadowfalse
    URL/download/attachments/17399838/3CX_v14_2.png
  7. Click 
    Buttonmacro
    LabelOK
     to save the changes.

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