The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
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This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.
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Each call type in the graph is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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The same call type colour coding system applies throughout TIM Enterprise. |
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<a id="halfhour"></a> |
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Each call type is colour-coded using a system-wide colour scheme as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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The same call type colour scheme applies throughout TIM Enterprise. |
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<a id="band"></a> |
Call volume by charge band
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- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls